Please start with the suggestions below and then let us know if you need further assistance.
Recommended Troubleshooting Tips:
(1) Try accessing the site in a different browser. In addition to this, be sure you are running the most up-to-date version of your browser.
(2) Try accessing your account from home or on a personal device. School/district firewalls can occasionally disrupt website access.
(3) Make sure your browser allows third-party cookies as some portions of our Marketplace connect to outside vendors. Here's how to enable third-party cookies on two popular browsers:
Safari
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In the Safari app on your Mac, choose Safari > Preferences, click Privacy.
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Deselect: “Prevent cross-site tracking.”
Chrome
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On your computer, open Chrome.
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At the top right, find the "Settings" link:
Settings.
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Under "Privacy and security," click Cookies and other site data.
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Select option: "Block third-party cookies in Incognito" or "Allow all cookies."
If none of these fixes work, there could be a firewall or security setting (usually the school's or district's) blocking access. Using a personal device on a personal/home network is often the easiest solution. If that’s not possible, your school IT department should be able to help.